NEXOBETS

These Terms & Conditions govern the creation and use of a NexoBets betting account, access to betting and gaming products made available by NexoBets, deposits, withdrawals, promotions and related platform services.

By registering, accessing an account, placing a bet or using a NexoBets service, you agree to these Terms and any product-specific betting, game, promotion and settlement rules that apply to the transaction.

NexoBets operates as a licensed betting platform and is subject to the laws, licence conditions, regulatory requirements and directions applicable to its betting operations.

Where a licence condition, applicable law or direction of the relevant Provincial Licensing Authority conflicts with these Terms, the applicable legal or regulatory requirement takes precedence.

You may register or gamble only if you are at least 18 years old and are legally permitted to gamble in the jurisdiction from which you access the platform.

Persons who are excluded from gambling, prohibited by law from participating, or otherwise ineligible under applicable regulatory requirements may not open or use an account.

NexoBets may request documents or other information to confirm age, identity, eligibility and account ownership.

The information supplied during registration must be true, complete and belong to the person opening the account. An account may not be opened using another person's identity document, passport or personal information.

NexoBets may apply one-account-per-person rules and may review, restrict or close duplicate, fraudulent or improperly created accounts.

You must promptly correct or update information that becomes inaccurate. Additional contact or verification information may be required before particular services, deposits or withdrawals are enabled.

NexoBets may require identity documents, passport information, proof of address, proof of payment ownership, source-of-funds information, photographs, selfies or other verification material where required for compliance, fraud prevention, account security or payout verification.

A deposit, withdrawal, promotion, account feature or payout may be delayed, restricted or declined while required verification is outstanding or where information cannot reasonably be verified.

Supplying forged, altered, stolen or misleading documents is prohibited.

You are responsible for keeping your password and account access secure. Do not share login details with another person or permit another person to operate your account.

You should notify NexoBets promptly if you believe your account credentials, identity information, wallet or payment details have been compromised.

NexoBets may temporarily restrict an account where suspicious access or other security concerns are identified.

Deposits must be made through payment methods made available by NexoBets and may be subject to payment-provider verification, limits, processing rules and regulatory controls.

A displayed or initiated deposit does not become available for betting merely because a payment was attempted. The NexoBets wallet is credited after the relevant payment or voucher transaction is successfully confirmed.

NexoBets may reject, reverse or investigate deposits connected to chargebacks, fraud, stolen payment methods, third-party ownership, technical errors or regulatory concerns.

Withdrawals are subject to sufficient available balance, account verification, payment and banking checks, applicable limits and any lawful compliance review.

NexoBets may require a withdrawal to be paid to a verified account or payment method held in the account holder's own name.

A withdrawal request may remain pending while it is reviewed and processed. Submission of a withdrawal request does not mean that the payout has already been approved or completed.

A requested bet is not necessarily accepted merely because it has been entered on a device. A bet is accepted when the NexoBets system records it as accepted in accordance with the applicable betting rules.

You are responsible for reviewing selections, stake, odds and other displayed bet details before confirming a wager.

Minimum and maximum stakes, market availability, odds and betting limits may vary by product, event, account or regulatory requirement.

Bets are settled using the applicable official result and the published rules for the relevant sport, event, market or game.

A market or wager may be suspended, cancelled, corrected, resettled or declared void where permitted by the applicable betting rules, including in cases of abandoned events, incorrect markets, obvious errors, invalid results or other circumstances covered by those rules.

Where a settlement is corrected, the corresponding account balance may also be corrected.

Game outcomes and transactions are governed by the rules and technical logic applicable to the relevant game.

If a material technical failure, duplicated transaction, interrupted round or system error occurs, NexoBets may investigate the affected transaction and apply the result required by the game rules, transaction records and applicable regulatory requirements.

A visible balance, price, odds display or payout caused by an obvious technical or data error does not automatically create an entitlement contrary to the underlying valid transaction records or applicable rules.

Bonuses, free bets, promotional credits and competitions may be subject to additional eligibility, wagering, expiry, withdrawal and campaign rules disclosed with the promotion.

Promotion abuse, duplicate-account use, collusion, manipulation or attempts to obtain benefits contrary to the applicable promotion rules may result in the promotional benefit being withheld or reversed where permitted.

You must not use NexoBets for fraud, money laundering, unlawful activity, account sharing, identity misuse, collusion, manipulation, exploitation of technical faults, unauthorised automated activity, payment abuse or any activity prohibited by law or the platform rules.

Attempts to interfere with platform security, game systems, payment processing, source code, network services or another person's account are prohibited.

Betting should be used as entertainment and not as a guaranteed way to earn income. Only gamble with money you can afford to lose.

Customers who believe gambling is becoming harmful should stop gambling and seek assistance. NexoBets will support responsible-gambling measures and self-exclusion processes required by applicable regulation.

The National Responsible Gambling Programme provides support in South Africa. Current NGB information lists the toll-free responsible-gambling helpline as 0800 006 008.

NexoBets may restrict, suspend, investigate or close an account where reasonably required for security, verification, responsible gambling, suspected prohibited activity, regulatory compliance, breach of these Terms or a lawful instruction.

Account closure does not remove lawful obligations relating to investigations, payment disputes, verification, outstanding transactions or regulatory record keeping.

NexoBets may collect and process personal, identity, transactional, device, betting and verification information for account administration, security, regulatory compliance, fraud prevention, responsible gambling, payments, dispute resolution and service operation.

Personal information must be handled in accordance with applicable privacy and data-protection requirements. Regulatory, financial or transaction records may need to be retained for legally required periods.

NexoBets aims to provide reliable platform access but cannot guarantee uninterrupted availability at all times. Maintenance, telecommunications failures, payment-provider interruptions, event-data issues or circumstances outside reasonable control may affect availability.

Nothing in these Terms is intended to exclude rights or protections that cannot lawfully be excluded.

The NexoBets name, interface, software, branding, graphics, platform content and related intellectual property may not be copied, modified, distributed or commercially exploited except where permission or applicable law allows it.

Customers should first raise account, transaction, betting or settlement complaints through the NexoBets support process and provide enough information for the matter to be investigated.

Where a complaint falls within the jurisdiction of the applicable gambling regulator, the customer retains any rights available under applicable law and regulatory procedures.

NexoBets may update these Terms where necessary to reflect changes to products, law, licence requirements, regulatory directions, payment arrangements, security practices or platform operations.

The current version and effective date should remain available on this page. Where required, material changes may be communicated before they take effect.